Delivery & Returns
All orders (subject to stock availability) are normally dispatched within 24 hours. Orders received before 4.00 pm are normally dispatched the next business day. Orders received on Bank Holidays, Saturdays or Sundays will be dispatched on the next business day. If we are unable to dispatch within this period we will contact you to arrange a mutually agreed alternative date. If we cannot agree another date, we will issue a full refund of the purchase price.
Returns & Refunds
If you are dissatisfied with your purchase for any reason please contact Customer Support by email at firstname.lastname@example.org who will be pleased to arrange a full refund of the purchase, within a maximum of 30 days, subject to the following:-
- You must notify us in writing of your wish to cancel within 7 days of receipt of delivery of the goods purchased.
- You must return the goods unused and in the condition you received the goods, in their original packaging.
- You are responsible for the return carriage costs if outside the London M25.
cityandwest.com will do their utmost to give a service with a smile.